Sillito Home Solutions, operating as SookeHandyman ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard information when you use our services or visit sookehandyman.ca.
Information We Collect
Information You Provide
When you request an estimate, contact us, or use our services, we may collect:
- Name and contact information (email, phone, address)
- Service location and details about your property
- Project descriptions and preferences
- Payment information (processed securely through third-party providers)
- Communications with our team
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and general location
- Pages visited and time spent on site
- Referring website or search terms
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Respond to your inquiries and requests
- Schedule appointments and coordinate service delivery
- Send service-related communications and updates
- Process payments and maintain records
- Improve our website and customer experience
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties who help us operate our business (payment processors, scheduling software, etc.)
- HandyPeople Network: Our affiliated network of specialized service companies (HandyPeople Victoria, Emergency Services, Senior Services, Real Estate Services, Strata Services) when a referral better serves your needs
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
To exercise these rights, contact us at [email protected].
Cookies
Our website uses cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
Third-Party Links
Our website may contain links to third-party websites, including the other HandyPeople network sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date.
Contact Us
If you have questions about this privacy policy or our privacy practices, contact us at:
Sillito Home Solutions (SookeHandyman)
Otter Point Road, Sooke, BC
Email: [email protected]
Phone: 778-402-0050